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Accessibility

Accessibility statement for www.visitfalkirk.com

This website is run by Falkirk Council/Visit Falkirk. We want as many people as possible to be able to use this website. For example, that means you should be able to:

•Change colours, contrast levels and fonts

•Zoom in up to 200% without the text spilling off the screen

•Navigate most of the website using just a keyboard

•Navigate most of the website using speech recognition software

•Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible is this website?

We know some parts of this website are not fully accessible:

•Some older PDF documents are not fully accessible to screen reader software.

•Videos are missing closed captions and subtitles.

•You cannot skip to the main content when using a screen reader.

•Some interactive elements such as slide pagination dots do not have appropriate ARIA attributes.

•Repetitive elements such as the social share links on our directory listings are not skippable when using keyboard navigation.

•Active state visibility for dropdown menu items is not immediate, and breadcrumbs are not present on all pages.

•Some audio and video content is decorative and lacks captions or descriptions.

•Pronunciation of some text may not clear, affecting screen reader users.

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

•Email: visitfalkirk@falkirk.gov.uk

•Call: 01324 590960

We’ll consider your request and get back to you as soon as possible.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at visitfalkirk@falkirk.gov.uk.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us

Find out how to contact us Contact Us.

 

Technical information about this website’s accessibility

Falkirk Council / Visit Falkirk is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

Visit Falkirk commits to making its website accessible in line with the accessibility regulations. This accessibility statement was updated on 23 May 2024 following an external accessibility audit carried out on the same date.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AAA standard, due to the non-compliances and exemptions listed below.

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Conclusion

We are committed to maintaining and improving the accessibility of our website. We will continue to work on resolving the identified issues and ensure that our digital content is accessible to all users.

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